I am writing to complaint about the poor customer service of your technicianrepair center and the quality of your air-conditioner from your showroom in Mong Kok , which has proved defective after three days of use.
The air conditioner cannot work and had no response after i switch it on. I had called your technician center asking for help. I followed the guidelines given from the technician but the problem still cannot be fixed. I called the center again but there was no response. I have used ABC electrical products for several years and have always been satisfied with your quality. That is why i am shocked at the quality of my air-conditioner.
Since the air-conditioner i bought was defective, i certainly hope you will offer me a replacement setunit and improve the quality of your technician center service.
Yours faithfully
Reply by Vivian, Rinky and Daphne
Dear Mandy
Response to your feedback about ABC air-conditioner
We are sorry that the air-conditioner you bought from us was unsatisfactory.
We usually have quality control before sending any delivery. This is to ensure our products are in good condition to function well. Due to negligence, your air-conditioner was not inspected unfortunately.
We are also sorry about the poor services of our technicianrepair center. We have checked that you made a call during our peak hour. Therefore, there was an insufficient number of technicians to answer calls. We would try to improve this by hiring more technicians.
I have instructed our dispatch department to send you a new air-conditioner this week. They will telephone you to arrange a suitable time to deliver the air-conditioner.(old one?)
We greatly appreciate your feedback on our products and we wish to provide the best products and services to our customers. To show our goodwill, we are enclosing with this letter a $500 coupon that you can use with your next purchase from us. (too generous)
Yours sincerely
Reply by Ricky and Feilx
Dear Sir,
Response to your feedback about ABC air-conditioner
Thank you for your letter of 9 March.
We agree that you should expect the technicancan(t...) be able to fix the problem and we make every effort to ensure that our customer are satisfied with our product and services.
Our technican found out that the fault is due neither to the workmanship nor to the quality of the material used. Hence we feel we cannot make the adjustment you request. We regret we cannnot accept the air-conditioner for a replacement.
If you feel that some alternative will enable you to use the air-conditioner, we would be gald to have other techniacn repair it.(not very clear what you mean)
Yours sincerely,
Complaint about ABC air-conditioner
I am writing to complaint about the poor customer service of your technician repair center and the quality of your air-conditioner from your showroom in Mong Kok , which has proved defective after three days of use.
The air conditioner cannot work and had no response after i switch it on. I had called your technician center asking for help. I followed the guidelines given from the technician but the problem still cannot be fixed. I called the center again but there was no response. I have used ABC electrical products for several years and have always been satisfied with your quality. That is why i am shocked at the quality of my air-conditioner.
Since the air-conditioner i bought was defective, i certainly hope you will offer me a replacement set unit and improve the quality of your technician center service.
Yours faithfully
Reply by Vivian, Rinky and Daphne
Dear Mandy
Response to your feedback about ABC air-conditioner
We are sorry that the air-conditioner you bought from us was unsatisfactory.
We usually have quality control before sending any delivery. This is to ensure our products are in good condition to function well. Due to negligence, your air-conditioner was not inspected unfortunately.
We are also sorry about the poor services of our technician repair center. We have checked that you made a call during our peak hour. Therefore, there was an insufficient number of technicians to answer calls. We would try to improve this by hiring more technicians.
I have instructed our dispatch department to send you a new air-conditioner this week. They will telephone you to arrange a suitable time to deliver the air-conditioner.(old one?)
We greatly appreciate your feedback on our products and we wish to provide the best products and services to our customers. To show our goodwill, we are enclosing with this letter a $500 coupon that you can use with your next purchase from us. (too generous)
Yours sincerely
Reply by Ricky and Feilx
Dear Sir,
Response to your feedback about ABC air-conditioner
Thank you for your letter of 9 March.
We agree that you should expect the technican can (t...) be able to fix the problem and we make every effort to ensure that our customer are satisfied with our product and services.
Our technican found out that the fault is due neither to the workmanship nor to the quality of the material used. Hence we feel we cannot make the adjustment you request. We regret we cannnot accept the air-conditioner for a replacement.
If you feel that some alternative will enable you to use the air-conditioner, we would be gald to have other techniacn repair it.(not very clear what you mean)
Yours sincerely,